Terms & Conditions

Definitions & Interpretation

In these Standard Terms and Conditions, capitalised terms have specific contractual meanings:

• Agreement — the binding agreement between you and us comprising the Order, these Standard Terms and Conditions, the Acceptable Use Policy, and payment authorisations.
• Advert — Business Listing, Business Citation, Website, Pay-Per-Click (PPC) Advertising, and/or SEO campaigns created in connection with the Services.
• bluecatdigital — a trading name of Thomson Directories Limited (Company No. 08597012).
• Charges — our fees and charges for performing the requested Services.
• Content — all text, graphics, logos, photos, designs, animations, and audio-visual assets provided for or incorporated into the Services.
• Domain Name — an internet domain registered or managed through an accredited Registry on your behalf.
• Monthly Rolling Term — service provision that continues on a flexible month-to-month basis until terminated in accordance with these terms.
• Minimum Period — the fixed initial commitment period (if applicable) specified on your Order Confirmation.
• Services — all digital marketing, advertising, directory distribution, SEO, and website design services agreed to be provided.

Commencement and Duration

The Agreement is formed when we issue an Order Confirmation accepting your Order. Services commence on the Effective Date and continue for the duration specified in your Order Confirmation or on a Monthly Rolling Term automatically renewed for consecutive monthly periods until terminated with proper notice.

Our Rights and Responsibilities

We will provide the Services using the reasonable skill and care of a competent digital agency. We do not guarantee continuous uninterrupted telecommunications uptime or specific guaranteed search ranking positions, but will maintain services diligently.

• Content Review — we reserve the right to edit, refuse, or remove any listing, advert, or keyword that breaches Advertising Standards Authority (ASA) rules or infringes third-party rights.
• Payment Suspension — we are entitled to pause display of your Content or Website if payment of any invoice remains outstanding.
• As-Is Service — directory compilations and partner site syndications are provided on an 'as is' basis with reasonable commercial skill.

Your Responsibilities

You agree to pay all agreed Charges and promptly provide all required Content in a suitable format. You warrant that all material supplied is lawful, accurate, decent, honest, and complies with UK advertising codes.

Domain Name Registration & DNS Transfers

Where Services include domain registration, we act as your agent with the relevant Registry. Thomson Directories Limited is an accredited channel partner for Nominet.

• Registrant Terms — you agree to comply with Nominet's terms of use (www.nominet.uk/terms-of-use) and relevant registry procedures.
• Accurate Details — you must ensure all WHOIS registration details remain accurate and updated.
• DNS Transfers — if a Domain Name System transfer is required, you must cooperate to complete the transfer within 14 days of our request.

Payment, Invoicing & Direct Debit

Invoices must be paid within 30 days of issue via the agreed payment method (Direct Debit, credit/debit card, or electronic transfer).

• Direct Debit Re-attempts — failed collections will be re-attempted no sooner than 10 days by Direct Debit or alternative settlement.
• Late Payment Interest — interest at 1.5% per month applies to overdue balances after 30 days along with reasonable recovery administration costs.
• Price Adjustments — for renewal periods, we will provide at least 1 month's advance written notice of any price changes.

Limitation of Liability

Nothing in this Agreement excludes liability for death, personal injury caused by negligence, or fraudulent misrepresentation. To the maximum extent permitted by English law, our total aggregate liability for all claims relating to a Service shall be strictly limited to the total Charges paid by you for that Service during the relevant term.

Indemnities

You shall indemnify Thomson Directories Limited, its officers, employees, and partners against all third-party claims, losses, damages, and legal costs arising from any breach of this Agreement, defamatory content, IP infringement, or unlawful business representations submitted by you.

Intellectual Property Rights

You retain ownership of the raw Content you supply and grant us a perpetual, worldwide licence to publish and adapt it for the Services. We retain all Intellectual Property Rights in all original artworks, software, copy, and layout designs created by our team.

Termination by You or Us

You may terminate Monthly Rolling Services by giving 28 days' written notice to info@thomsonlocal.com or by post to Customer Support, Suite G5, Ferneberga House, Alexandra Road, Farnborough, Hampshire, GU14 6DQ. We may terminate Services upon 14 days' notice, or immediately in the event of non-payment, material breach, or insolvency.

Governing Law & Jurisdiction

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales, subject to the exclusive jurisdiction of the English courts.